We design loyalty.
#hook-them
Using game design to build a habit of coming back.
Over and over again. Happily.
🧭 Become magnetic.
Loyalty is the 21st century’s most important field of marketing.
Getting it right ensures a brand's long-term success through data, insights and actual relationship it creates.
To build lasting bonds.
#services
_ audit
_ design
_ operate
#edge
📖 loyalty research
🎲 psychology of play
🧠 behavioral science
#impact
_ Modern loyalty, beyond 'earn and redeem".
_ Improved efficiency of loyalty economy.
_ Better CX and brand perception.
_ Future
With the death of cookies, the rise of walled garden data strategies loyalty programs have become the most important marketing field. ____
██ Winning companies will use their loyalty programs to (1) capture member data, (2) use it to generate critical insights, (3) develop reporting that key stakeholders across the business can access to influence strategic decision-making,
___ and build sophisticated strategies to deliver relevant messages, offers and experience at each touchpoint.
___ While advertising focuses on forming expectations, we’re focusing on experience, retention, and consumer engagement,
which manifests in returning, bigger CLTV and higher overall satisfaction.
#engage